FAQ

1. DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

NO, YOU CAN CHECK OUT AS A GUEST, BUT CREATING AN ACCOUNT MAKES IT EASIER TO TRACK YOUR ORDERS AND ACCESS EXCLUSIVE OFFERS.

2. HOW DO I CREATE AN ACCOUNT?

YOU CAN SIGN UP USING YOUR EMAIL OR SOCIAL MEDIA THROUGH THE "CREATE ACCOUNT" PAGE AND ENTER YOUR BASIC DETAILS.

3. HOW DO I PLACE AN ORDER?

SELECT THE PRODUCTS YOU WANT, ADD THEM TO YOUR CART, THEN PROCEED TO CHECKOUT, ENTER YOUR SHIPPING AND PAYMENT DETAILS, AND COMPLETE YOUR ORDER.

4. WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT CREDIT CARDS, BANK CARDS, AND CASH ON DELIVERY IN SELECTED REGIONS.

5. CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?

YOU CAN EDIT OR CANCEL YOUR ORDER WITHIN 24 HOURS BY CONTACTING OUR CUSTOMER SERVICE TEAM.

6. HOW DO I USE A DISCOUNT CODE?

ENTER YOUR DISCOUNT CODE IN THE "DISCOUNT CODE" FIELD AT CHECKOUT, AND IT WILL BE APPLIED AUTOMATICALLY.

7. HOW DO I KNOW IF MY ORDER IS CONFIRMED?

YOU WILL RECEIVE A CONFIRMATION EMAIL AND TEXT MESSAGE WITH YOUR ORDER DETAILS AND TRACKING NUMBER ONCE PAYMENT IS VERIFIED.

8. HOW LONG DOES DELIVERY TAKE?

DELIVERY TAKES 3 TO 7 BUSINESS DAYSWITHIN EGYPT AND 5 TO 10 BUSINESS DAYSFOR INTERNATIONAL ORDERS.

9. HOW CAN I TRACK MY ORDER?

YOU CAN TRACK YOUR ORDER THROUGH THE "ORDER TRACKING" PAGE USING THE ORDER NUMBER PROVIDED AFTER PURCHASE.

10. WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG ITEM?

PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER, AND WE WILL RESOLVE THE ISSUE WITH A REPLACEMENT OR REFUND.

11. CAN I EXCHANGE OR RETURN A PRODUCT?

YES, YOU CAN REQUEST AN EXCHANGE OR RETURN WITHIN14 DAYSOF RECEIVING YOUR ORDER, PROVIDED THE ITEM IS UNUSED AND IN ITS ORIGINAL PACKAGING.

12. ARE THERE ANY FEES FOR RETURNS OR EXCHANGES?

RETURN OR EXCHANGE SHIPPING FEES MAY APPLY UNLESS THE ISSUE IS DUE TO OUR ERROR.

13. DO YOU OFFER DIFFERENT SIZES FOR ALL PRODUCTS?

YES, WE OFFER A VARIETY OF SIZES. YOU CAN CHECK OUR SIZE GUIDE TO FIND THE PERFECT FIT.

14. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

YES, YOU CAN UPDATE YOUR SHIPPING ADDRESS WITHIN 12 HOURS BY CONTACTING OUR CUSTOMER SERVICE.

15. DO YOU OFFER GIFT WRAPPING?

YES, WE PROVIDE GIFT WRAPPING SERVICES, WHICH YOU CAN SELECT DURING CHECKOUT.

16. ARE YOUR PRODUCTS WATER AND CHLORINE-RESISTANT?

YES, ALL OUR PRODUCTS ARE MADE FROM WATER AND CHLORINE-RESISTANT FABRICS, MAKING THEM PERFECT FOR THE BEACH AND SWIMMING POOLS.

17. DO YOU OFFER INTERNATIONAL SHIPPING?

YES, WE SHIP TO MANY COUNTRIES. YOU CAN CHECK SHIPPING AVAILABILITY FOR YOUR LOCATION AT CHECKOUT.

19. HOW CAN I CONTACT CUSTOMER SERVICE?

YOU CAN REACH US VIA EMAIL ATSUPPORT@MINERVASSECRET.COMOR WHATSAPP AT +20 12 80 4444 18.

20. DO YOU OFFER SPECIAL DISCOUNTS FOR BULK ORDERS?

YES, WE PROVIDE SPECIAL DISCOUNTS FOR BULK ORDERS. PLEASE CONTACT OUR SALES TEAM FOR MORE DETAILS.

21. DO YOU HAVE A PHYSICAL STORE WHERE I CAN SHOP?

YES, YOU CAN VISIT ONE OF OUR STORES IN EGYPT:
NEW CAIRO– IN FRONT OF THE AMERICAN UNIVERSITY, PARK MALL, SECOND FLOOR.
NASR CITY– EL NASR STREET, TIBA MALL.

22. DO YOU OFFER GIFT CARDS?

YES, WE OFFER DIGITAL GIFT CARDS THAT CAN BE SENT VIA EMAIL, ALLOWING THE RECIPIENT TO CHOOSE THEIR FAVORITE PRODUCTS FROM OUR COLLECTION.

23. DO YOU HAVE AN AFFILIATE PROGRAM?

YES, WE OFFER AN AFFILIATE PROGRAMWHERE YOU CAN EARN COMMISSIONS BY PROMOTING OUR PRODUCTS. YOU CAN SIGN UP THROUGH OURAFFILIATE PAGEAND START EARNING WITH EVERY SALE MADE THROUGH YOUR REFERRALS.